Whites Thermal Balaclava

Free Shipping over $200.

For more information please refer to our Shipping Policy.

For more information please refer to our Refund Policy.

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All returns must be in original as-new condition—not worn, altered, or washed, and with all original tags and packaging intact.

Online Returns made easy:

Get in touch with us at shop@bikertorque.com.au and let us know the reason for your return / exchange. The more information we know the better we can help. Lastly, you do NOT need a separate returns number, simply use your original order number but authorisation from us is a must - unauthorised returns may result in a delay of us actioning the return. 

Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

If you're exchanging and don't want to wait for the first item to find its way back to us, simply place a new order for the desired item and we'll get it shipped straight away. As soon as the first return is processed we'll refund your first order within 5-7 business days. 

Return Tips

• We suggest when returning goods you ship them via a trackable / signed for method, as we accept no responsibility for items lost in transit to us.

• For a smooth exchange/refund please include the original shipping document with a short note highlighting the reason of the return and a contact telephone number and email address should we need to speak to you about your return.

Please send all returns and exchanges to:

Biker Torque Returns
(Order Number)
Suite 102, 330 Wattle St
Ultimo, 2007
NSW, AUS

 Faulty Items

If an item has a fault we must first substantiate if the item will be repaired, replaced or a refund issued. To assist us in this process please provide as much information as possible, and attach photos where possible. If it is warranty claim goods must first be approved by the manufacturer before a replacement can be arranged. This process can take up to 21 business days from receiving the items. 

Please refer to ACCC website for more details - https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

 Please note: Cancellation of any third party payment such as Zip, Afterpay, Laybuy, Klarna, Lattitudepay or Sezzle will attract a fee equal to 6% of the total order, as this is what it cost us once you have processed your payment, once you have placed your order and wish to cancel your order "Change of mind" or Financial hardship we reserve the right to charge the 6% fees of the total order. 

Please Note: Returns are subject to a 15% restocking fee on selected items please feel free to contact us to check prior to sending back your return. This policy also applies to all "Change of Mind" orders.

Lastly

• You are responsible for all shipping costs associated with getting your order back to us.

• Any shipping cost associated with your original order will not be refunded.

• Biker Torque takes no responsibility for any items being returned that are lost or damaged in transit.

• Exchange Freight charges (when the option to place a second order is not actioned) will be calculated using the Australia Post freight calculator.

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